Shipping Policy

- My general order processing time is 2-3 business days prior to shipment.  

- My made to order or preorder launch processing time is 21 days or 3 weeks. I will attempt to fulfill orders faster than this time, but it may take up to the stated time.

- All orders will be shipped via USPS using Ground Advantage. International packages are shipped via USPS First Class Package International.

- I do not cover international shipping customs fees. Any customs or VAT fees upon receiving packages from MELO Clay Co. will be covered by the customer. 

- I offer FREE USA Shipping on orders $75+. The discount will automatically be applied during checkout if you have $75+ in your cart. 

- Shipping Rates are determined by package weight, size, and USPS rates. During holiday seasons, prices will increase for shipping with USPS. 

- A tracking number will be sent to your email upon shipment.

- Please ensure your address is correct in the address line. I am not responsible for packages getting lost due to the wrong address being given to me. 

- I am not responsible for lost packages. Once I give the package to the USPS, it is their responsibility to get it to you. Please file a claim with the USPS prior to emailing me about your order.

- I am not responsible for damaged products due to shipping. I package orders with care to ensure no breakage. If a product is damaged, contact my email meloclayco@gmail.com with a photo and the order number and I will determine if I will replace the product. 

xoxo MELO